Introduction to logistics and distribution -- Integrated logistics and the supply chain -- Customer service and logistics -- Channels of distribution -- Key issues and challenges for logistics and the supply chain -- Planning framework for logistics -- Logistics processes -- Supply chain segmentation -- Logistics costs and trade-off analysis -- Logistics network planning -- Logistics management and organization -- Omnichannel fulfilment -- Manufacturing logistics -- Procurement and supply -- Inventory: the basic concepts -- Inventory and the supply chain -- Inventory planning and demand forecasting -- Principles of warehousing -- Storage and handling systems (palletized) -- Storage and handling systems (non-palletized) -- Order picking and packing -- Receiving and dispatch -- Warehouse design -- Warehouse management and information -- International logistics: modal choice -- Maritime transport -- Air transport -- Rail and intermodaltransport -- Road freignt transport: vehicle selection -- Road freight transport: vehicle costing -- Road freight transport: planning and resourcing -- Road freight transport: routeing and scheduling -- International freight forwarding -- Outsourcing: operations and services-- Outsourcing: decision criteria -- Outsourcing: the selection process -- Outsourcing: management -- Coust and performance monitoring -- Benchmarking -- Information and communication technology in the supply chain -- Security and safety -- Logistics and the environment -- Humanitarian logistics