A Practical Guide to Airline Customer Service: From Airline Operations to Passenger Services / Colin C Law.

ผู้แต่ง : Law, Colin C

สำนักพิมพ์ : -
หมวดหมู่ : 300-สังคมศาสตร์
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PB000542 387.7 L415A 2018 A Practical Guide to Airline Customer Service: From Airline Operations to Passenger Services / Colin C Law. อยู่บนชั้นวางหนังสือ  เข้าสู่ระบบ 
PB000543 387.7 L415A 2018 c.2 A Practical Guide to Airline Customer Service: From Airline Operations to Passenger Services / Colin C Law. อยู่บนชั้นวางหนังสือ  เข้าสู่ระบบ 
Description
A Practical Guide to Airline Customer Service is written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. This textbook is for anyone seeking a successful and rewarding career in the airline industry.

MARC Information

020 a : ISBN 
9781627346931 
040 a : Cataloging Source 
Civil Aviation Training Center Library 
041 a : Language 
eng 
082 a : DC Call Number 
387.7 
082 b : DC Call Number 
L415A 
082 c : DC Call Number 
2018 
100 a : Author 
245 a : Title 
A Practical Guide to Airline Customer Service: From Airline Operations to Passenger Services / Colin C Law. 
260 c : Year of publication 
2018 
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