Introduction 2 The Concept of Liability, 3 About Insurance, 4 Risk and Loss Control, 5 Creating and Administering The Claim File, 6 Legal Framework, 7 Civil Regulation - RHA and BIFA, 8 Statutory Regulation- Air Carriage 9 The Warsaw System, 10 Non-Warsaw, 11 Air Waybill Conditions, 12 Airline handling Agreements, 13 Claims Decisions.